March 25th, 2022 marked the end of an era. At least, at Washington Dulles International Airport. If you’ve spent any significant time working at Dulles, you’ll surely recognize Dennis Hazell, IAD’s Customer Service Manager, and a friend of mine with whom I’ve had the pleasure of working with for over a decade now. I lovingly call Dennis “Captain Airport” among other names, and he always has called me not “David,” but “J. David” - a comfortable and familiar sound when Dennis talking on the phone with Dennis, but still throws me for a loop when it’s called out for my Starbucks order.
Dennis has been the friendly face of Dulles’ customer service program, including initiatives such as the Going the Extra Mile program, working a the Metropolitan Washington Airports Authority since 2007, and has been at Dulles since 1997, as Station Manager for American Airlines for 10 years. It’s hard to imagine Dulles without Dennis, who has been a perpetually extroverted presence and source of fun at the airport for 25 years. The DC region’s airports have not lost Dennis however, as he moved in his Customer Service Managerial role to Ronald Reagan National Airport, “The Little Airport by the River” as of last week.
Over the years Dennis and I have worked together in both organizing and documenting some of Dulles’ most memorable events, including the first ever Discover Dulles: NASA SCA 747 and Space Shuttles Discovery and Enterprise, which will have its 10 year anniversary in two weeks. Many of the events Dennis spearheaded or was otherwise involved in are among my fondest and most memorable, and the earliest ones such as the numerous events involving NASA and the Air and Space Museum were unquestionably formative and influential to my own career as a commercial event photographer.
On his final day at Dulles, a large group gathered to speak about Dennis’ time at the airport and the memories they had with him, and present commemorative gifts and awards to mark his time and impact on the Dulles Airport family. It was an emotional event for everyone, but most of all Dennis, who was somewhat overcome by the memories and kind words shared with those in attendance, and had to pause a few moments while giving his farewell remarks.
Dennis will be truly missed, but at least we won’t have to go far to still walk through the Terminal with him and need to stop every 50 feet because someone else runs up to say hi; all you have to do is step over to DCA and I’m sure the same thing will be happening there on his first day.
If you’d like to see the full set of images, head over to the gallery here, which includes downloadable group photos from the receiving line after the ceremonies.
